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Microsoft Dynamics for Government

Microsoft Dynamics 365 is a modern cloud platform that enables government authorities to optimize and automate their financial processes. The platform offers extensive functionality in terms of ERP, CRM, BI and PowerApps.

The ERP and CRM system for government

Complex architectures requiring a separate application for each process, often including vendor lock-ins: this accurately describes the IT landscape of many government organizations such as municipalities, provinces and water boards. This is often accompanied by a strong desire to simplify the architecture – and thus streamline IT management.

In addition to being a robust, flexible, open and scalable cloud platform that maneuvers easily with your organization, Microsoft Dynamics 365 also optimizes and automates all your business processes and financial workflows as an integrated ERP and CRM system. This extends from finance, projects, reporting, timesheets, spending management and consolidation to HR, invoice processing and budgeting and planning cycles.

Microsoft Dynamics 365: wide-ranging solution for government

As an integrated, wide-ranging SaaS solution, Microsoft Dynamics 365 offers many advantages for government organizations:

  • Applications and modules that mesh seamlessly, giving you access to a single platform and a single source of truth.
  • Business processes that can be streamlined and automated across various departments and workflows.
  • No more silos between departments such as financial accounting, planning & control, and accounts payable and receivable.
  • Switch easily between applications without employees having to use different interfaces.

        Key benefits

        The implementation of Microsoft Dynamics 365 has a number of key benefits for government organizations such as municipalities, provinces and water boards.

        Automation

        Dynamics 365 allows government organizations to automate many processes and tasks. This includes complex workflows such as approval processes or service requests, as well as financial processes such as invoicing, payments and budgeting. In addition, Dynamics 365 can automatically generate reports and analyze data.

        Management information and data-driven work

        Dynamics 365 enables data-driven work for finance departments. With advanced reporting and analytics capabilities (including Power BI), departments have real-time insight. Dynamics can be seamlessly integrated with other systems, creating a streamlined data flow that offers a comprehensive overview of all financial and other relevant processes.

        End-to-end scenarios

        What we often hear from customers within government organizations: people would like to be able to proactively manage situations through a dashboard for end-to-end scenarios. A good example is an investment capitalization process, where the government organization needs to monitor an investment over several years and wants to be able to get a good cost overview on a 24/7 basis. Together with our partner BDO, we have created blueprints for these scenarios that come with extensive business functions and swimlane process models.

        Frequently used ERP and CRM software for government organizations

        Dynamics 365 Finance

        Dynamics 365 Finance streamlines your financial operations and facilitates real-time analysis of business performance. From company ledger, billing and budgeting to reporting, risk mitigation and cash flow management: Finance automates all your financial processes.

        Power Platform apps

        Microsoft’s Power Platform provides tools for low-code application development, BI reporting, chatbots and automated workflows. The beauty of it: all of this customization integrates seamlessly into Dynamics 365.

        Dynamics 365 Customer Service

        Customer Service is an all-in-one app for managing and improving customer interactions and for automating and personalizing your customer service – across all channels. Equipped with advanced analytics and predictive forecasting, you can take proactive measures from now on.

        FAQ

        What are the benefits of Microsoft Dynamics 365 implementation?

        Implementing Microsoft Dynamics 365 as an ERP and/or CRM system offers countless benefits. Essentially, you will be able to automate and optimize your business processes, gaining access to real-time insights, or even predictive forecasts. The data and analysis enable you to work smarter and faster, make better decisions, reduce errors and cut down on duplicate work, achieve cost savings, increase customer satisfaction and boost your innovative power.

        How long does a Dynamics 365 implementation process take?

        The duration of a Dynamics 365 implementation varies depending on a number of factors. The main considerations are the size of the software to be implemented, the complexity (e.g. data migration and integrations with other systems) and whether or not cloud migration has already happened. For example, a CRM that only includes the Dynamics marketing app can often go live in just two months. For smaller projects, we can also combine phases, for example by merging diagnosis and preparation. Business Central with extensive automation and optimization of multiple processes such as purchasing, inventory and finance easily takes four to twelve months. And if an organization opts for a full-scale ERP AND CRM system? The implementation process can take up to two or three years.

        What are the costs involved in a Microsoft Dynamics implementation?

        There is no easy way to give a general impression of how much a specific Microsoft Dynamics implementation will cost, due in part to Microsoft’s somewhat complicated and often rapidly evolving licensing model. Logically, the number of modules or apps you purchase will affect your costs, but you also need to consider the number and type of users and allocation of database space. And we can’t forget the working hours that add up alongside the actual implementation, for your workforce and for the implementation partner.

        Conclusion MBS as an ideal partner for Dynamics implementation

        Dynamics 365 is our core business

        Conclusion MBS has an unparalleled knowledge of Dynamics 365. It is our core business and we have carried out numerous Dynamics implementations in various sectors, including professional services, wholesale & distribution, retail, manufacturing and the public sector. As a Microsoft Gold Partner, we can deliver what you need.

        Implementation from A to Z

        Conclusion MBS can offer implementation processes from A to Z, including change management and more. The exact way of working and the scope of the project always depend on the situation. For instance, does your organization already use Dynamics? How big is your company? And do you want the entire suite or one specific app or module? If you need additional expertise in change management or data intelligence, we can bring in expert affiliates from our Conclusion ecosystem.

        Our managed service offerings

        The Conclusion MBS managed service department offers clients support after going live, for example in terms of answering questions and resolving issues. In addition, this department takes a look at what other relevant functionalities are available on the platform. This department will also give you access to Microsoft’s Premium Support. Together, we document the support agreements in an SLA, so you know what you can count on.

        Check out our public sector articles here

        Publication
        Dynamics 365 pre-sales consultant Martin Aldewereld

        The power of standardization with Dynamics 365