Publication
Microsoft Power Platform for Dynamics 365
Quickly develop custom applications, BI reports, chatbots and automated workflows, and easily integrate these into Microsoft Dynamics 365 and external applications.
What is Microsoft Power Platform?
Your ERP or CRM platform is the backbone of your business. The information it contains must be good, so you are naturally wary of far-reaching changes to the heart of your systems. But you still often need to make quick, minor changes to adjust your systems to desires and requirements. The Microsoft Power Platform is a SaaS platform that makes it relatively quick and easy to develop digital solutions that you can use for Microsoft Dynamics 365 and other systems. This is a low-code platform, meaning it requires little to no knowledge of software development. With the Microsoft Power Platform, you actually implement on-demand digital products and create a solid foundation for innovation and digital transformation.
The power of the Microsoft Power Platform
The Microsoft Power Platform is a Business Application Platform with a suite of development tools. The most useful of these tools for Microsoft Dynamics 365 are:
Power Apps
Power Apps lets you develop custom business applications in a visual interface. Like a customized service portal that you integrate with Microsoft Dynamics 365, so your customers can submit support requests, check their request status, and read FAQs.
Power BI
Power BI enables you to develop all kinds of reports and integrate them into Microsoft Dynamics 365. This includes reports in areas such as sales performance, inventory management, profit margins and cash flows.
Power Automate
You can easily automate recurring tasks with Power Automate. One example with Microsoft Dynamics 365 would be a workflow that sends a message to your customer service team whenever a customer submits negative feedback, so you can respond to issues more quickly.
Power Pages
Power Pages is a low-code design studio that you can use to make secure external webpages, such as a self-service portal that uses your Microsoft Dynamics 365 data.
Power Virtual Agents
Power Virtual Agents is the tool for developing virtual agents, also known as chatbots. In Microsoft Dynamics 365, this could be a customer service chatbot that receives input from the CRM part of Microsoft Dynamics 365. Or a chatbot integrated with Microsoft Dynamics 365 Field Service to handle service requests from customers, check service technician availability, and schedule service appointments.
The benefits of the Microsoft Power Platform
The main benefits of the Microsoft Power Platform for Microsoft Dynamics 365 are:
- Enjoy fast, cost-effective, and relatively simple development of customer solutions (apps) in Microsoft Dynamics 365.
- Seamlessly integrate the developed digital solutions with Microsoft Dynamics 365, and all other components inside – and often also outside – the Microsoft ecosystem.
- Achieve cost savings by avoiding the purchase or development of other software, such as BI packages, RPA solutions and custom applications.
The foundation for your digital transformation
Microsoft Dynamics 365 is the digital basis for your operational management, and combined with Power Platform, it also serves as the foundation for your digital transformation. If you can quickly go live with new applications, workflow automations, reports, chatbots and webpages, this boosts your capacity for innovation, enables data-driven decision-making, and better enables your IT department to anticipate the desires of the business team.
Want to learn more about the Microsoft Power Platform?
Please email or call Jan-Douwe.
