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Microsoft Dynamics Managed Services

Our Managed Services for Microsoft Dynamics 365 give you total peace of mind, offer access to 24/7 support for end users, and ensure optimal performance at all times.

The added value of our Managed Services

Once Conclusion MBS has implemented the Microsoft Dynamics 365 ERP and CRM platform in your organization, it doesn’t stop there. Managed Services can also ensure the following:

Your ERP and CRM platform, and all associated software such as add-ons, stay up-to-date at all times.

End users and your own IT department receive the desired support for Microsoft Dynamics.

Service requests (such as for platform adjustments) are handled and implemented quickly and effectively.

Technical issues are resolved as quickly as possible.

You enjoy optimal performance, security and user-friendliness at all times.

You get the most out of your platform, such as through periodic brainstorming sessions on functionality and architecture with our experts.

The result? Because we take everything off your hands, your organization has no need to worry about a system failure or floundering business processes.

What makes Conclusion MBS Managed Services unique?

With decades of Microsoft Dynamics experience and our Microsoft Gold partner status, Conclusion MBS is the perfect partner to handle everything before, during and after your Dynamics 365 implementation. The following benefits of Managed Services help your organization get the most out of the platform:

The right supprt at all times

Depending on the desired or required service level agreement (SLA) that we conclude, Conclusion MBS can provide 24/7 support. We offer three different levels of support:

Level 0: Knowledge base, enabling users to resolve a large number of frequently occurring questions or issues themselves (thanks in part to our self-service portal).
Level 1: With level-1 support, your own IT team handles trouble-shooting. Naturally they receive adequate support from our specialists as needed.
Level 2: If your own IT department cannot answer a question or resolve an incident, the question or incident is escalated to the technical and functional consultants of our first-line support team. At this level, Conclusion MBS offers full-package and full-spectrum support.
Level 3: If a solution is still not forthcoming, it goes to second-line support. This may also be a third party, such as Microsoft or the supplier of the extension.

À la carte

Our extensive "menu” includes managed services such as support, service requests, break/fix, monitoring with periodic health checks on the production environment, technical application management for managed applications, “evergreening”, extension management and maintenance, ongoing platform development, custom development and both technical and strategic consulting. To ensure successful implementation of Dynamics 365, we can also support your change management. Once we have provided you with detailed information and advice, you decide for yourself which of our services to purchase.

Technical and strategic consulting

With technical consulting, our experts can advise and support you in all possible technical aspects around the implementation, and provide managed applications in your Microsoft Dynamics environment. Strategic consulting means that senior consultants or architects will advise you periodically. What (other) problems can we solve for you? And what can you accomplish with products such as other Azure components, Power Platform and Dynamics extensions?

FAQ

What are the benefits of Microsoft Dynamics Managed Services?

Depending on which managed services you purchase from our “menu”, you will enjoy the following benefits: Prompt and adequate resolution of questions and issues, Optimal performance, minimal downtime for business processes, optimal security and ultimately ease of use, Your platform and any extensions are always up-to-date and tailored to your current needs.

What does Microsoft Dynamics 365 maintenance and support cost?

That depends on a number of factors. Such as which components you purchase in the Dynamics domain, the number of users and the number and complexity of integrations and extensions, plus of course your required level of support.

What is the governance model for Managed Services?

For every client, our carefully crafted governance model sets out details such as which Managed Services are purchased, who the stakeholders are, where the responsibilities lie, and how often the parties will meet. The governance model offers a firm foundation for smooth management of all interactions between clients and the Conclusion MBS support team.