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Microsoft Dynamics 365

Microsoft Dynamics 365 is a next-generation ERP and CRM cloud platform that provides integrated business applications for all your business processes.

Automate and streamline business processes

As an integrated suite of seamlessly interacting business applications, Microsoft Dynamics 365 is the digital backbone of your organization. This robust, flexible, scalable and above all extremely user-friendly ERP and CRM platform helps you work with customers and suppliers, streamline business processes, automate tasks and workflows and gain new insights.

While Dynamics 365 offers a powerful technological foundation, it also needs to link up with both your organization and your business processes. Conclusion MBS analyses how your processes fit together, and what makes your business so unique. Our experts then use this knowledge to set the platform up for you.

Real-time insights into all relevant data and figures

Microsoft Dynamics 365 gives your organization real-time insights into your business processes at all times. The cloud-based suite collects, processes and displays data in real time. It stores data in a single centralized platform, so everyone has a single source of truth at all times – regardless of the application, process, department or location.

The centralized database stores data not only from Microsoft Dynamics 365 itself and other applications from the Microsoft ecosystem, but also from all other applications you integrate using an API. The AI-powered automation and advanced analytics functions enable data-driven operation of your organization. This lets you make decisions based on real-time or even predictive insights, such as for predictive maintenance, sales forecasts or fraud detection.

The centralized system with integrated applications keeps all your data in one place and provides a single source of truth.
Jan-Douwe Jilderda, Managing Director, Conclusion MBS

The most popular Microsoft Dynamics 365 apps under one roof

Microsoft Dynamics 365 is a massive suite with a wide variety of apps and modules that your organization can purchase. Here’s a sampling of the most popular Microsoft Dynamics 365 apps among our clients:

Dynamics 365 Business Central

With Dynamics 365 Business Central, you have the ultimate scalable package, enabling your teams to work faster and smarter. Examples include optimizing and automating processes in finance, inventory and project management, sales, purchasing and CRM.

Dynamics 365 Finance

Dynamics 365 Finance streamlines your financial operations and facilitates real-time analysis of business performance. From company ledger, billing and budgeting to reporting, risk mitigation and cash flow management: Finance automates all your financial processes.

Dynamics 365 Supply Chain Management

Real-time insight into the chain: Microsoft Dynamics 365 Supply Chain Management supports companies in managing their entire supply chain. From purchasing, inventory and production to distribution, customer service and supply and demand planning.

Dynamics 365 Sales

With Dynamics 365 Sales, you manage and automate all your sales processes and improve sales performance. Thanks to AI-based insights and forecasts, you have a better understanding of leads, customers and trends and can respond to and anticipate developments.

Dynamics 365 Customer Insights

Would you like to automate, analyze and optimize your marketing? Customer Insights – Journeys focused on setting up, managing and automating marketing activities. And Customer Insights – Data integrates and analyzes data from various sources.

Dynamics 365 Customer Service

Customer Service is an all-in-one app for managing and improving customer interactions and for automating and personalizing your customer service – across all channels. Equipped with advanced analytics and predictive forecasting, you can take proactive measures from now on.

Dynamics 365 Field Service

The Field Service app gives you functions like inventory management, planning, contract and warranty management, onsite information and customer communication. This allows your organization to manage, coordinate and optimize your field service operations.

Power Platform apps

Microsoft’s Power Platform provides tools for low-code application development, BI reporting, chatbots and automated workflows. The beauty of it: all of this customization integrates seamlessly into Dynamics 365.

We deploy our extensive knowledge and experience with the Dynamics platform to roll out the best strategy for your organization.
Marco Goris, Director Delivery, Conclusion MBS

Towards a future-proof and sustainable organization

A Microsoft Dynamics 365 implementation by our Microsoft Dynamics 365 consultants makes your organization more future-proof and sustainable. This cloud-based business application solution supports your digital transformation by automating and optimizing business processes as well as facilitating data-driven work, among other benefits. It also boosts your capacity for innovation. Not just because Microsoft Dynamics 365 is a SaaS solution that's easy to integrate with other software, but also because Microsoft is constantly adding new functionality, and you you don’t have to waste time with management.

Microsoft Dynamics 365 also helps organizations reduce their environmental footprint, such as by streamlining business processes. For instance, smart supply chain management reduces waste in the chain. Microsoft Dynamics 365 also facilitates paperless workflows. Its detailed sustainability reports help you achieve your sustainability targets and comply with the EU Corporate Sustainability Reporting Directive (CSRD). Finally: because this ERP and CRM platform runs in the cloud, it takes less hardware and power.