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Experience, development & software

Agility to embrace change

You want to engage customers and accelerate processes - with digital interactions that seamlessly integrate into your business operations. At the same time, rapid change is necessary. AI is given a place, while vital applications retain their role. Let’s realize your goals and go for maximum agility. 

Experience as the driving force behind digital growth

Experience is an unprecedented success factor for your business. On the front end, intuitive interfaces and high-quality usability drive customer interactions and loyalty. At the back end, a smooth exchange of information ensures connection with your working methods and culture. At the same time, your organization wants to quickly bring new ideas to fruition. This requires digital power. 

With a growing role for data, which enriches interactions, accelerates processes and generates reliable decision information. And AI, which is radically changing interactions. In an agile digital landscape, the new unites with the existing. And vice versa. Your organization is ready for constant change. In the meantime, your business continues and the status quo is a priority: reliability comes first. While you transform IT, the store stays open. 

Untangle theGordian Knot

Achieving digital excellence and realizing real change - while maintaining day-to-day continuity - is like a Gordian knot. True innovation is more than a pilot, it affects every facet of your organization. Countless aspects are each interwoven in a different way:

Rapidly changing technologies

AI, machine learning, cloud computing and blockchain are turning the world upside down. Wise technology choices are essential, as are education and competence assurance.

Cybersecurity & data privacy

Legislation and sophisticated attacks require robust, proportionate strategies. With measures that are appropriate, proportionate and effective for the specific application.

Legacy systems

Outdated IT often supports essential processes. Replacement is possible, but not always desirable. Careful digital unlocking is important, while it is time to determine a clear vision for the future.

Scalability and performance

IT as a whole must continue to deliver predictable performance as usage grows or declines. Micro-services architectures and cloud-native applications, among other things, contribute to this.

Culture

A learning, digital organizational culture is a prerequisite for becoming and remaining agile. And having the ability to change again and again. In short: change for the sake of change, build a new culture.

User experience (UX) and customer expectations

Customers expect seamless and highly personalized experiences. A development process based on Design Thinking principles and integration of (continuous) user feedback support this.

Compliance

Demonstrable compliance with laws and regulations is a priority. Consider the GDPR, ISO 27001, SOC2 and NIS2 for critical infrastructures.

Cost control

Tight project planning combined with Agile and DevOps development methods ensure that projects are delivered in time and within budget. Despite complex demands and scope creep.

WhitepaperResponsible AI

Sustainability and ethics are more important than ever. Your organization takes its responsibility; legislators and society are imposing increasingly higher demands. Invest in AI literacy and be aware of the environmental aspects of technology use. Also, look at the chain. What are the values and practices of suppliers, partners, and customers?

TOGETHER WITH OUR EXPERTS

Our experts know the trends and current affairs in your sector and challenge your people. What does your organization want to move towards? What should remain, what do you want to change? What do you want to be at the forefront of? What opportunities are there: now and in the future. Next year, in five years? 

We help you navigate between choices, risks and opportunities. Tailored to your people, processes and ambitions.

We deliver on what we advise through development, implementation and management of (data-driven) IT. Including integration with AI. The way we present it to you is how it will work for you. Read our customer experiences. 

Together with our experts, discover how to set up your digital environment for continuous change and a distinctive experience. 

Domain Experience, development & software

AI customer interaction is a different kettle of fish

AI is turning the world upside down, online and offline. Knowledge is always close by. So are opinions. Interpretations, connections and conclusions are immediately visible on your screen. 

This is radically changing customer interaction and it's happening now. 

Assume that your customer is fully informed and influenced. Through ever-changing combinations of content formats such as text, image, video, augmented reality and even physical robotization. 

Whatever your customer knows, you should know yourself. Even more. Intentions, purchasing motives, preferences, purchasing behaviour, interactions become more predictable and controllable than ever before. And you can tailor your operating concepts to all of this. 

Shift your mindset and start thinking in terms of AI. Because tomorrow's customer interaction will be a completely different kettle of fish.

Let's connectand work together on your:

Innovative power

Flowing data from your digital systems generates fact-based decision information that inspires the development of new services or products. Ideas for innovations can be instantly tested against customer behaviour and expectations. Data is also the enabler of innovation. Powerful technology empowers you with data, enabling you to conquer new markets and expand existing ones.

Distinctiveness

A rich user experience - that exceeds expectations - puts your organization on the map and ensures people talk about you.

Customer intimacy

Apps and interfaces generate customer data that provides insights into the customer and their needs and preferences. Valuable information for personalized follow-up actions that strengthen customer relationships.

Deployment of talent

fijne interfaces en logische processen zorgen ervoor dat jouw mensen zich kunnen focussen op essentiële zaken. Waarbij AI repeterende taken uit handen neemt en de denk- en werkprocessen verder aanjagen.

Flexibility and agility

Organizations that always think one step ahead and make smart software choices can deviate from the existing route more quickly and take new (side) routes.

Data driven

It's not rocket science: when you say digital, you say data. Parallel to the (further) development of programs and applications, you can add data-generating elements.

The opportunitiesin your sector:

Den Haag

Government

Enhanced collaboration between departments through integrated systems, automated reporting, improved transparency and compliance, faster application and approval processes and higher-quality service delivery.

Healthcare

Secure and flexible access to sensitive (patient) data, reduced workload for healthcare professionals through AI-driven information availability and automatic regulatory compliance.

Public Transport

Real-time internal and external information sharing, AI-driven preventive maintenance and optimized back-office and customer information processes.

Business Services

Improved customer relationships through streamlined processes and CRM integration. Intelligent data analysis enhances continuity and optimizes resource allocation.

Manufacturing

Streamlined collaboration with maximum operational control, data-driven insights into production quality, process monitoring and supply chain optimization.

Market overview

The advantage of spot-on experience in specific sectors: we know the ropes and speak your language.

Together with you and our ecosystem

Access to the knowledge and know-how of over 30 expert companies in various dimensions of business transformation and IT services through a single point of contact. This is exactly what Conclusion offers you, packaged in a personal approach tailored to your specific needs, as well as the dedicated involvement of an experienced expert from our ecosystem, for each issue.
  • 500+Clients
  • 4500+Professionals
  • 30+Expert companies

Would you be able to respond in your market?

Conclusion